To maintain the quality of our products, we will prepare your order within 1-2 business days from when orders are received. It may take up to a few days for your products to ship, depending on your selected shipping options.
You may use our site to estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. The dates are only estimates. Please allow for extra time when placing orders during the holiday season and note in the comments of when you need your order by.
We offer free shipping on orders $40 or above. For orders that do not qualify for free shipping, the shipping rates for items are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
To save on shipping costs, you may also pick up orders at the Brooklyn Winterfest at 200 Eastern Parkway, Brooklyn, NY 11238 until Thursdays, Fridays, Saturdays, and Sundays until December 31st.
Unfortunately, we cannot refund or accept returns on the products if they are damaged during shipping.